Shipping policy
1. Order Processing
- Orders are processed within 1–3 business days after confirmation
- Orders are not processed on Sundays or public holidays
- You will receive a confirmation message/email once your order is placed
2. Shipping Time
- Standard delivery time: 3–7 business days (may vary by location)
- Remote areas may take longer
- Delivery timelines are estimates and not guaranteed
3. Shipping Charges
- Shipping charges are calculated at checkout or may be free depending on promotions
- Any additional charges (e.g., remote area fees) will be communicated before dispatch
4. Order Tracking
- Once your order is shipped, you will receive a tracking number (if available)
- You can track your order through the courier service
5. Delivery Issues
- Please ensure your shipping address and phone number are correct
- We are not responsible for delays caused by:
- Incorrect address
- Customer unavailability
- Courier delays
6. Failed Deliveries
- If delivery fails due to customer reasons, the order may be canceled or additional charges may apply for re-delivery
7. Damaged or Lost Packages
- If your order arrives damaged or is lost, contact us within 48 hours of delivery
- We will investigate and provide a replacement or solution where applicable
8. Cash on Delivery (COD)
- COD is available (if you offer it)
- Please ensure payment is ready at the time of delivery
9. Contact Information
For shipping-related questions:
📧 royalemiratestore@gmail.com
📞 +92 327 8800004